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Returns and Non Faulty Returns Policy
In the unlikely event any stock (i.e. non special or
bespoke) item supplied is not as you expected it to be we offer a 7
day money back/cooling off/cancellation period.
Please e-mail for a returns authorization number
before returning any goods (Goods
returned without a returns number may not be credited)
Customers must inform us in writing - by letter,
fax or email of your request to return goods.
Your reply will inform you of our return address c/w
an authorisation number.
Special items aka bespoke ordered products (i.e non
stock goods) are not returnable.
If you wish to return any goods, you as our customers
are under a legal obligation to inform us in writing - by letter, fax
or email - of your decision to cancel your contract within 7 days.
Failure to inform us in writing within 7 days will
cancel your right to return goods and or receive a credit.
Goods returned without prior contact with ourselves
will not be credited and disposed of.
Subject to the following conditions;
Goods must be returned unused and in the original packaging.
We will not refund any product that has been fitted or
has tooling marks as this will constitute a breach of your statutory
duty to 'take reasonable care'.
We will not refund products not in the original
packaging - Refunds will not be made for postal charges incurred by
ourselves or by you.
Consumers are under a legal obligation to 'take
reasonable care' of any product they intend to return for credit.
Goods will not be credited if you have had them for 7
days or more.
Customers must inform us in writing - by letter, fax
or email of your request to return goods.
Your reply will inform you of our return address c/w
an authorisation number.
Any goods returned without written authorisation may
not be credited, the goods will be kept for 7 days before being
disposed of.
Refunds will not be made for postal/carriage charges
incurred by ourselves or by you.
We do not under any circumstances (except if a product
is faulty) accept any goods for return, credit or exchange after 7
days (Including weekends).
Any goods which have been ordered as a special or non
stock item are considered bespoke and may not be returned.
No carriage charges will be credited whether from us
to you or by you to us.
If any goods are to be returned customers must inform
us in writing - by letter, fax or email - of your decision to cancel
you contract within 7 days of receipt.
We will respond to your letter, fax or email with a
return authorisation number and return address.
Goods will not be credited or accepted without a
return authorisation number.
Goods must be returned within 7 days of the issue of
an authorisation number.
We recommend any goods returned are done so by Royal
Mail Recorded Delivery or Special Delivery
Faulty Goods
Please call us on 01252 548711 before removing faulty parts.
Do not take your fault spare apart as this will
invalidate the guarantee
Tap cartridges only have a one month guarantee.
If the cartridge, discs or washer are faulty this
would become evident immediately.
Ceramic Disc Cartridge
Ceramic Disc Cartridge have a 3
month guarantee.
After initial installation any problems will be
immediately obvious.
Thereafter any problems will almost certainly have
been caused by your water supply having scoured the discs or discs
having moved position.
Water suppy problems: If the discs are scoured which
is caused by grit particles or some other foreign matter in the water
supply the cartridge will need replacing.
Disc movement problems: If the discs have moved it may
be possible to resolve (although to be fair it will probably only be
temporary) the issue by removing the discs and simply reinserting
them, the discs when inserted will drop into their default position
however as they are rotated they will again move causing the same problem.
We nor the manufactures can be held libel for your
water supply.
Washer Valves
After initial installation any problems will be
immediately obvious.
Thereafter any problems such as washers
splitting/valve jamming will be due to overtightening of the valve. |
