Please use our shopping cart to place orders. Orders placed on the phone for spares which have a basket link will be subject to a 15% handling charge. Items without a basket link (of which there are many) may be ordered by phone We are happy to answer any questions by phone prior to ordering, however to ensure accuracy of your order, including delivery details and security etc. please order via our shopping cart. Orders placed via our shopping cart go directly to our despatch department Orders placed on the phone are not passed to our despatch department until the following day. Telephone 01252 548711, Fax 01252 512366, e-mail address: sales@lunns.net Christmas & New Year Openings Monday 22nd December - 9am until 3pm Tuesday 23rd December - 9am until 3pm Wednesday 24th December - 9am until 1pm Closed 25th & 26th Saturday 27th December - 9am until 11.30am Closed 28th Monday 29th December - 9am until 3pm Tuesday 30th December - 9am until 3pm Wednesday 31st December - 9am until 3pm Closed 1st Friday 2nd January - 7.30am until 5pm Saturday 3rd January - 8.30am until 11.30am Closed 4th Normal hours are resumed as from 5th of January 7.30 -5.00 Monday to Friday, 8.30 - 12.30 Saturday Normal Opening times Monday - Friday 8.00am - 5pm (doors close at 4.50pm) Saturday 8.30am - 12.30pm

Spares Parts Orders Most spares are sent by Royal Mail Recorded Delivery. Carriage is charged on all products. If ordering via shopping cart please ensure you have selected the correct postage. Selecting the incorrect postage will only slow down the order process. Please check your parts upon delivery. If there is any damage we need to be notified immediately.

Sanitary Ware and Seats Orders Sanitary Ware & Seats are despatch via a 'Fragile Carrier Service' Please check sanitary ware and seats before signing the delivery docket (the driver will allow you to check the goods). Signing the delivery docket is acknowledging that the sanitary ware or seat in good condition and acceptable. If there is any damage reject the goods and do not sign for the delivery. No claims can be made after the delivery note/docket has been signed. The driver will allow you to check the goods before you sign the delivery note accepting the sanitary ware or seat in good condition and acceptable.

Returns and Non Faulty Policy In the unlikely event any stock (i.e. non special or bespoke) item supplied is not as you expected it to be we offer a 7 day money back guarantee subject to the following conditions; Goods must be returned unused and in the original unopened packaging. We will not refund any product that has been fitted or has tooling marks. We will not refund products not in the original unopened packaging - Refunds will not be made for postal charges incurred by ourselves or by you. Outside of this time period (but within 30 days) if the goods are accepted for return a handling charge will apply. Again, Goods must be returned unused and in the original unopened packaging. We will not refund any product that has been fitted or has tooling marks. We will not refund products not in the original unopened packaging. Refunds will not be made for postal charges incurred by ourselves or by you. We do not accept any goods for return after 30 days (Including weekends). Any goods which have been ordered as a special or non stock item are considered bespoke and may not be returned. No carriage charges will be credited whether from us to you or by you to us. Before returning any item please contact us to obtain a return authorisation number. Goods must be returned within 7 days of the issue of an authorisation number. Goods will not be credited or accepted without a return authorisation number. We recommend any goods returned are done so by Royal Mail Recorded Delivery or Special Delivery

Company Details: S.A.Lunn Ltd 169 Lynchford Road Farnborough Hants, GU14 6HD Telephone 01252 548711 Fax 01252 512366 Company Registered Number 784398 All our prices include V.A.T at 17.5% unless otherwise stated and are always shown in UK pounds.

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